Thursday, 3 July 2008

Tescos

Today I popped into Tescos for a fw things on my way home from work. On all the main tills there was a sign asking shoppers with baskets to go to the express or serve your self checkouts;the automated ones that never work properly anyway!. There were about 4 checkout workers sat looking bored serving no one. I asked an assistant why the signs. She explained that it was part of an initiative to reduce the length of queues. It seemed that they were being audited on this, yet another example of an "outcome measure" being inappropriate. I felt the signs were slightly intimidating it wasn't a polite request to use the other till when possible when shopping for a small amount of stuff. Next time I will take a trolley and put my few items in it.

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